Refund policy

Return 

We want you to feel confident bringing a Knotari rug into your home. If your purchase isn’t quite right, most eligible Knotari products may be returned within 30 days of delivery.

To be eligible for a return, your rug must be in its original condition, unused, unwashed, and free from stains, damage, pet hair, odors, or other signs of use.

Starting a Return

To request a return, please contact us at info@knotari.com within 30 days of delivery. Our team will provide return instructions and, when applicable, a return shipping label.

Please do not send your rug back without first contacting us and receiving return authorization.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

When a Knotari return label is provided, the cost of return shipping will be deducted from your refund.

Original shipping charges, if applicable, are non-refundable.

Items Not Eligible for Return

We are unable to accept returns for:

  • Items marked Final Sale
  • Gift cards
  • Custom or made-to-order products
  • Items that have been used, washed, altered, stained, damaged, or otherwise returned in a condition different from how they were received
  • Returns requested more than 30 days after delivery

One-of-a-Kind Rugs

Because our one-of-a-kind rugs are individually handmade and unique, we recommend reviewing all product photos, dimensions, colors, and details carefully before purchasing.

Natural variations in color, weave, texture, shape, and dimensions are characteristics of handmade and vintage rugs and are not considered defects.

Eligible one-of-a-kind rugs may be returned within the standard 30-day return period, provided they meet the return conditions above.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your rug is damaged in transit, defective, or you receive the wrong item, contact us as soon as possible at info@knotari.com.

Please include your order number and photos of the item and packaging so our team can evaluate the issue and make it right.

Refunds

Once your return is received and inspected, please allow 5–10 business days for us to process your return.

Approved refunds will be issued to your original payment method, less any applicable return shipping costs.

After your refund has been issued, your bank or credit card provider may require an additional 5–7 business days for the refund to appear on your account.

Questions?

If you have any questions about a return or your order, please contact us at info@knotari.com. We’re happy to help.