Frequently Asked Questions

Every vintage rug in our collection is individually sourced, professionally restored, and truly one of a kind. Once it's sold, it's gone forever.

The rug you see is the exact piece you'll receive—rich with history, craftsmanship, and character that cannot be replicated.

Our rugs are woven primarily from natural wool, wool-cotton blends, and jute, depending on the collection. Full material details are listed on each product page. check there for fiber content, pile height, and weave type before you buy.

Select designs are available as custom orders. Reach out to info@knotari.com with the design, size, and colorway you have in mind, and our team will confirm feasibility, lead time, and pricing before you commit.

In-stock rugs typically ship within 1–2 business days of purchase. Made-to-order and custom pieces take longer, the estimated timeline is shown on the product page and confirmed again in your order confirmation email.

You'll receive a tracking link by email as soon as your rug leaves our warehouse.

Yes, we currently ship to the US, Canada, and select international destinations. Shipping rates and delivery estimates are calculated at checkout based on your address.

Once your rug ships, you'll receive an email with a tracking number and carrier link. You can also check order status any time by logging into your Knotari account or contacting us with your order number.

We offer 30-day returns on unused rugs in their original condition and packaging. Custom and made-to-order rugs are final sale, since each is produced specifically for you.

To start a return, email us with your order number and we'll send return instructions and a prepaid label where available.

Absolutely — exchanges are treated as a return plus a new order. Once your original rug is on its way back to us, we'll help you place the new order so the replacement ships as quickly as possible.

Contact us within 48 hours of delivery with photos of the damage and the packaging. We'll arrange a replacement or full refund at no cost to you — no need to send anything back until we confirm next steps.

Vacuum regularly on a low or no-beater-bar setting, and rotate your rug every few months for even wear. Blot spills immediately with a clean, dry cloth — avoid rubbing, which can push liquid deeper into the fibers.

For deep cleaning, we recommend a professional rug cleaner experienced with hand-knotted or natural-fiber rugs rather than a standard carpet cleaning service.

Some shedding is normal for new wool rugs and typically settles within the first3–6 months of regular use as loose fibers from the manufacturing process work their way out. Frequent, gentle vacuuming helps speed this up.

Yes — we strongly recommend one. A quality rug pad prevents slipping, adds cushioning, protects your floors, and extends the life of the rug by reducing friction against hard surfaces.

We accept all major credit cards,Shop Pay, PayPal, and Apple Pay. All transactions are encrypted and processed securely at checkout.

Yes — our trade program offers preferred pricing for interior designers and industry professionals. Email info@knotari.com with your business details to apply.

We'd love to help. Email us at info@knotari.comor use the contact form on our site — our team responds within one business day.